FAQ

ORDERS

WHERE CAN I FIND MY TRACKING NUMBER?

All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.

 

MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.

Please contact us at service@sandraqiz.com

THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us or message us  for the quickest reply!

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

We typically process returns/exchanges within 3-5 days upon receiving your package.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary depending on your country of residence and the shipping method you select.

RETURNS & EXCHANGES

HOW DO I RETURN/EXCHANGE AN ITEM?

RETURN POLICY

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.

Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Any merchandise purchased at discount or on sale cannot be returned.
Customers may begin the return process by contacting us at  service@sandraqiz.com, stating reason for return.

-Buyer is responsible for return shipping cost.

Items that do not meet these criteria will not be considered for return.

Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.

-You must email us a picture showing the problem/defect after submitting the return/exchange request online.